Terms and conditions

DISPUTES - CONSUMER MEDIATION

In the event of a dispute between the Customer and the company, the latter will endeavour to resolve it amicably (the Customer will send a written complaint to the professional or, where appropriate, to the professional's Customer Relations Department).
In the event of failure to reach an amicable agreement or in the absence of a response from the professional within a reasonable period of one (1) month, the consumer Customer within the meaning of Article L.612-2 of the French Consumer Code may, if a disagreement remains, refer the matter free of charge to the competent mediator registered on the list of mediators drawn up by the Commission d'évaluation et de contrôle de la médiation de la consommation pursuant to Article L.615-1 of the French Consumer Code, namely :
Société Médiation Professionnelle
http://www.mediateur-consumption-smp.fr
Alteritae 5 rue Salvaing 12000 Rodez