Terms and conditions

DISPUTES - CONSUMER MEDIATION

In the event of a dispute between the Customer and the company, the latter shall endeavor to resolve it amicably (the Customer shall send a written complaint to the professional or, where applicable, to the professional's Customer Relations Department).
In the absence of an amicable agreement, or in the absence of a response from the Professional within a reasonable period of one (1) month, the consumer Customer within the meaning of article L.612-2 of the French Consumer Code may, if a disagreement remains, refer the matter free of charge to the competent mediator registered on the list of mediators drawn up by the Commission d'évaluation et de contrôle de la médiation de la consommation in application of article L.615-1 of the French Consumer Code, namely :
Société Médiation Professionnelle
http://www.mediateur-consommation-smp.fr
Alteritae 5 rue Salvaing 12000 Rodez